Blameless Postmortem

Feeding your inner feedback monster

“Feedback is the breakfast of champions.” Ken Blanchard. Feedback should be timely, on a cadence, effective to elucidate objectively what occurred. If it is positive, it enables repetition; if redirecting, it enables correction. The ability to detach subjectivity from feedback is difficult and takes deliberation and practice. Outlined is a simple structure whose application can pave the path to gracefully give and receive feedback. STAR/AR Feedback STAR/AR is an acronym for ST: Situation/Task A: Action taken against the situation/task R: Result A: Alternate Action R: Alternate Result STAR is for reinforcing (positive) feedback, STAR/AR is for redirecting (critical) feedback. STAR example Situation/Task: We were struggling with the daily report Action: You introduced and conducted sessions to the new process for the daily report Result: We streamlined our daily report STAR/AR example Situation/Task: We introduced a new process for the daily report Acti

Mezel Smith - Q32019

I really appreciate how you provided several possibilities/options based on what I told you. While you tried to hold me accountable for my goals, you still provided options/ideas that I should look into that could help me with my goals, which was helpful in my experimentation of how I accomplish those goals. One thing I would have wanted more of was actually you being less hesitant in providing your opinion. For me, I came into the coaching sessions, actually wanting all your opinions based on what I was saying. I wanted to get more feedback from you, even if I disagreed with it because my use-case is I am someone that looks for lots of feedback when I come to a coach with my progress/shortcomings because I never know when something really helpful or helpful to learn will come from someone else. Thanks!

Culture - what it is not

5 Monkeys were placed in a closed room, with a ladder leading up to a bunch of bananas. The most curious (or hungriest) monkey would cautiously start climbing up. After crossing a threshold on the ladder, a shower of ice-cold water would drench them. This would deter the first monkey, more startled at the sudden rain; jumping off the ladder and retreating to the corners like everyone else. After overcoming the initial shock, someone would try again; like the last time, ice-cold water is sprayed, everyone rushes to the corners. At the third attempt, the remaining four monkeys would stop the daredevil and beat him up. At this point the beaten up monkey is removed, the sprinklers shut down, and a new monkey introduced into the room. The new guy walks in, looks at the drenched monkeys, the ladder and BANANAS, and heads towards the ladder not believing that the others are so stupid to let the free lunch pass. As he reaches the ladder, his fate is similar to the one before him, beaten

Programming EQ

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